Care support that cares for you.

Last Updated: 11/09/24

Cariad Care Services ("we," "us," or "our") is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information to provide our services effectively, particularly when you submit information through our client referral form or contact us via other means. The types of personal information we may collect include:

• Name
• Date of birth
• Contact details (address, phone number, email)
• Medical and health information, including mental health assessments
• Disability and NDIS-related information
• Payment and billing details
• Emergency contact information

We may also collect information that is necessary for the specific service you request, such as details of your NDIS plan, medical history, and support needs.

2. How We Collect Personal Information

We collect personal information directly from you through:

• Client referral forms submitted on our website
• Direct communication via phone, email, or in person
• NDIS assessments and consultations
• Service agreements and intake processes

In some cases, we may receive personal information about you from third parties, such as healthcare providers, NDIS planners, or legal guardians.

3. Use of Personal Information

The personal information we collect is used to:

• Provide psychiatric, psychological, disability, and community care services
• Manage NDIS support and funding requirements
• Create personalised care and support plans
• Administer and manage service agreements, including billing and payments
• Ensure the safety and well-being of our clients
• Communicate with you about your services and appointments
• Comply with legal and regulatory requirements

4. Disclosure of Personal Information

We respect your privacy and will not share your personal information with third parties unless it is necessary to provide our services or required by law. We may disclose your personal information to:

• Healthcare professionals involved in your care
• NDIS agencies and service providers
• Legal representatives or guardians (with your consent)
• Emergency services in the event of a crisis
• Government agencies as required by law

Where possible, we will obtain your consent before sharing your information with third parties.

5. Security of Personal Information

We are committed to protecting the security of your personal information. We implement various safeguards, including:

• Secure storage of electronic records
• Restricted access to personal information by authorised personnel only
• Regular data security audits and system monitoring

Despite these measures, please be aware that no method of transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.

6. Access to and Correction of Personal Information

You have the right to access and correct any personal information we hold about you. If you would like to access or update your personal information, please contact us using the details below. We will respond to your request within a reasonable timeframe and take steps to update or correct your information as necessary.

7. Use of Cookies and Website Analytics

Our website may use cookies to enhance your experience and track website performance. Cookies are small text files placed on your device by a web server. You can control the use of cookies through your browser settings.

We may also use website analytics tools to collect anonymous data about your use of our website, such as pages visited, time spent on the site, and referring websites. This data helps us improve the user experience and website functionality.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the date of the last revision. We encourage you to review this policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Cariad Care Services
Email: chris@cariadcare.com.au
Phone: +61 410 077 918‬